National Association of Virtual Bankruptcy Assistants
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All members of NAVBA are required to abide by the following Code of Ethics as a condition of membership:

I PLEDGE to continually strive to build skills in thinking and reacting with a logical mind, which is required when working in the legal field.

I PLEDGE to make business decisions based on ethical perspectives rather than my personal beliefs and emotions.

I PLEDGE to safeguard the interest of my colleagues and clients and will not knowingly be a party to any illegal or unethical activity.

I PLEDGE to protect any type of confidential information that is obtained in the performance of my duties, and will not use such information for personal gain nor in a manner that would be detrimental to my client or any other party.

I PLEDGE to accurately represent my skills, recognize my limitations and only offer professional services that I feel competent to provide.

I PLEDGE to refer my client business to other virtual bankruptcy assistants that I know to be competent to perform any services that I do not have the skill, training or time to perform.

I PLEDGE to place each client’s best interest first and foremost, making reasonably certain that I have the necessary skills and resources to provide the support needed before entering into a client relationship.

I PLEDGE to accept responsibility for all the work I perform, admit my mistakes and do whatever is possible to rectify any problems that arise to the satisfaction of my client.

I PLEDGE to maintain accurate and sufficient records of all client work that I perform and provide this information to the client in the form of a detailed and accurate invoice.

I PLEDGE to safeguard and protect all confidential data as well as backing up all client data.  I will provide this data to the client (at no cost) on CD, DVD or other secure method upon request.

I PLEDGE to exercise due diligence in preventing identity theft by shredding all personal information regarding clients and their debtors in regard to credit card information, social security and other identifiable data that is not being retained in relation to the bankruptcy case.

I PLEDGE to maintain the highest level of professionalism, and refrain from misrepresenting any authority entrusted to me.

I PLEDGE to not intentionally partake in any activity, especially libel or slander, that could damage the professional reputation of another virtual assistant.

I PLEDGE to not engage in copyright infringement or theft of any other virtual assistant's intellectual property.

I PLEDGE not to engage in unfair business trade practices at all times.

I PLEDGE not steal clients from another virtual assistants, but rather to offer to work together in a financially rewarding way that is just as beneficial for me as the other virtual assistants.

I PLEDGE to be accepting of others' opinions, values, beliefs and acknowledge they are as valid as my own.

I PLEDGE not to use any confidential information gained through my professional association with colleagues for personal benefit of any kind.

I am a professional member of The National Association of Virtual Bankruptcy Assistants and therefore understand my ethical responsibilities to my clients and myself.  I will conduct myself with the highest degree of integrity and take full responsibility for my actions and the outcome of my actions. I only provide services consistent with my current level of competence and will inform my clients of conditions that may limit my effectiveness. I take full accountability for my work and admit my mistakes and will correct them immediately. My clients are my number one priority and I agree to act as a representative of my clients and protect their interests at all times. I am consistently looking for ways to better myself and continue to educate and update my skills and knowledge. I agree to work as a team player within the virtual assistant community and would never intentionally harm the professional reputation or practice of another virtual assistant or anyone with whom I do business.

I Accept These Pledges

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